Serenity Customer Support

Welcome to Serenity Customer Support portal

Suggested forms

  • Report a non-critical incident in Serenity Customer Support

    Use this form to submit a non-critical incident related to your Serenity implementation.

  • Report an enhancement or a change to your configuration in Serenity Customer Support

    Use this form to submit an enhancement or request a change to your Serenity configuration.

  • Report a critical incident in Serenity Customer Support

    Use this form to submit a critical incident related to your Serenity implementation. The incident is causing serious interruptions of business activities and must be resolved with greater urgency.

Powered by Jira Service Management
{"xsrfToken":"0e776581e45af61570150e307a57e1095a9cdea1_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/12d9ca0c-2103-42dd-93ea-b746bd1e8cb5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2Q1NzFkNy0wMDhjLTRhNmEtODVkYS05ZDU4YjRjMTcyZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyZDljYTBjLTIxMDMtNDJkZC05M2VhLWI3NDZiZDFlOGNiNSI6WyJyZWFkIl19LCJleHAiOjE3NTIxNzUyMzMsIm5iZiI6MTc1MjE3NDYzM30.uLvwcE7s6oeDjCShZ-x9DnuJM_RMrAmXo1pSJf3WyN0&client=1cd571d7-008c-4a6a-85da-9d58b4c172f3&mode=fit","logoId":"12d9ca0c-2103-42dd-93ea-b746bd1e8cb5","isLogoAvailable":true,"helpCenterTitle":"Welcome to Serenity Customer Support portal","sharedPortalName":"Serenity Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Serenity Customer Support portal","sharedPortalName":"Serenity Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#173db5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d389a8db-e633-46f1-9094-835651c17775/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxY2Q1NzFkNy0wMDhjLTRhNmEtODVkYS05ZDU4YjRjMTcyZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzODlhOGRiLWU2MzMtNDZmMS05MDk0LTgzNTY1MWMxNzc3NSI6WyJyZWFkIl19LCJleHAiOjE3NTIxNzUyMzMsIm5iZiI6MTc1MjE3NDYzM30.9X3k7_4KvAqdeB8te0-C_gu9FeUHWRlRwcvqcFeVX0E&client=1cd571d7-008c-4a6a-85da-9d58b4c172f3&height=300&mode=fit","bannerMediaApiFileId":"d389a8db-e633-46f1-9094-835651c17775","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=sehs","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0e776581e45af61570150e307a57e1095a9cdea1_lout","baseUrl":"https://customer.support.serenityehs.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://sehs.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1cd571d7-008c-4a6a-85da-9d58b4c172f3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9ae834eed93f44fdae31170771314e15","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}